Privacy Policy


Open Labs. (“Open Labs”, “we”, “us”) takes the privacy of your information seriously. This Privacy Policy applies to the website (the “”) and governs data collection, processing, usage in compliance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”). By using the website, you consent to the data practices described in this statement. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms of Service.

Information Collected From All Visitors To Our Website
    1. Consent Required Open Labs will not collect, use or disclose your personal data unless:
      • you give, or are deemed to give, consent to the collection, use or disclosure of your personal data; or
      • the collection, use or disclosure of your personal data without your consent is required or authorized under the PDPA or other written law.

      If you disclose the personal data of third parties to Open Labs, you represent that you have obtained the consent of the relevant third parties to have their personal data collected, used and/or disclosed by Open Labs for the applicable purposes listed in clause 1.

  1. Provision of Consent Open Labs will not obtain or attempt to obtain your consent for collecting, using or disclosing personal data by providing false or misleading information with respect to the collection, use or disclosure of your personal data.
  2. Withdrawal of Consent
    • You may at any time withdraw your consent for any of the purposes which you have previously consented to by providing us with notice through a request submitted to the Data Protection Officer in writing or via the email at the content details provided below.
    • Please be aware that once we receive confirmation that you wish to withdraw your consent, it may take up to ten (10) working days for your withdrawal to be reflected in our systems. During this period of time, your personal data will continue to be collected, used and/or disclosed pursuant to the purposes set out at clause 3 above.
    • On receipt of such notice, Open Labs will inform you of the likely consequences of withdrawing your consent and we may no longer be in a position to continue to provide our services to you. Such a withdrawal may therefore result in the termination of any relationship that you may have with us.
    • At the same time, it should be noted that your withdrawal of consent will not prevent us from exercising our legal rights (including any remedies, or undertaking any steps as we may be entitled to by law).
    • The withdrawal of consent in itself may not result in the deletion or destroying of your personal data. Any retention of data will be based on Open Labs’ business needs as deemed legitimate under the PDPA provisions.
Information Collected From Registered Users of Our Website
    1. Open Labs will take reasonable steps to make sure that the personal data it collects, uses or discloses is accurate, complete and up to date.We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are any changes to your personal data by informing our Data Protection Officer in writing or via the email at the content details provided below.
Disclosure of Personal Information
    1. In providing Open Labs with your personal data (either directly or through a third party), you hereby agree that Open Labs may collect, store, process, disclose, access, review and/or use personal data (including sensitive personal data) about you, whether obtained from you or from other sources (such as our Approved Training Organisations), for the purposes set out below and/or any other administrative or operational purposes and/or the purpose of managing your relationship with Open Labs:
      • providing services to you in relation to your transactions with Open Labs;
      • verification and identification purposes, including verifying your identity when you attend the assessments conducted by Open Labs;
      • enabling the Police Licensing Regulatory Department to carry out the necessary licensing for the private security industry;
      • assisting you with your job placement and security clearances when you engage our Business & Employment Services Division;
      • processing your request for a loan or fixed deposit when you approach our Financial Services Division;
      • enabling your use of the services which Open Labs provides, including, where necessary, contacting you (whether by SMS, email or otherwise);
      • evaluative purposes, including processing your job application pursuant to Open Labs’s recruitment activities;
      • enabling your participation in our lucky draws/contests;
      • processing your payment/interest/reservation of retail items with us;
      • dealing with enquiries made by you;
      • maintenance and updating of the data;
      • administrative or operational purposes;
      • tax filing preparation;
      • processing credit notes and processing refunds;
      • collection of fees, charges and expenses for services provided;
      • facilitating the making and payment of claims, including payments by cheque, bank transfers or other means;
      • carrying out billing, accounting, auditing and the maintenance of proper book-keeping to explain Open Labs operations and business;
      • the disclosure of the relevant books, documents, records and information (in hard or soft copy) to the auditors for the preparation of financial reports; and/or
      • the disclosure of the relevant books, documents, records and information (in hard or soft copy) to the relevant government authorities pursuant to any written law.

      You further agree to be bound by the prevailing terms of this DPP as updated from time to time.

Security of Personal Information
    1. To safeguard your personal data from unauthorised access, collection, use, copying, modification, disclosure, disposal or similar risks, Open Labs takes appropriate administrative, physical and technical measures.You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures. Open Labs will not keep personal data for longer than is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws, and will take reasonable steps to securely dispose of personal data if it is no longer needed.

      Cookies are simple text files which are stored on your computer or mobile device by our website’s server. Only Open Labs’ server will be able to retrieve or read the contents of these cookies. Open Labs uses cookies on its website in order to enable certain features and functionality, to ensure a smooth and optimised user experience, and to improve user security.

Links to Other Websites
    1. We generally do not transfer your personal data to countries or territories outside of Singapore. However, if we do so, for instance, if your personal data is required to be transferred for administrative or operational purposes by Open Labs, we will ensure that the recipients thereof provide a standard of protection to your personal data so transferred that is comparable to that which is provided herein.